Terms and Conditions

TERMS AND CONDITIONS

These terms and conditions constitute the full and complete service agreement (the “Agreement”) between you (the “Customer”) and Superclean Maid Service Pty Ltd (“Superclean Maid Service”) 26 MacArthur St, Sale, Victoria 3850, Australia for the provision of services by Superclean Maid Service.

Please take some time to review this Agreement. Use of our services constitutes your acceptance of these terms and conditions.

1. CLEANING, PERSONEL CARE, GARDENING SERVICES

Subject to the terms of this Agreement, Superclean Maid Service agrees to provide domestic cleaning services, (the “Service”) to the Customer at an address specified by the Customer (the “Premises”). Superclean Maid Service will provide one or more cleaners (the “Cleaner”) to attend the Premises to provide the Service at a time and date mutually agreed between Superclean Maid Service and the Customer (the “Service Time”).
Subject to the terms of this Agreement, Superclean Maid Service agrees to provide personal assistance (Shopping, Transport Companionship, Respite & Personal Care) to the Customer at an address specified by the Customer (the “Premises”). Superclean Maid Service will provide one or more support workers (the “Support Worker”) to attend the Premises to provide the Service at a time and date mutually agreed between Superclean Maid Service and the Customer (the “Service Time”)
Subject to the terms of this Agreement, Superclean Maid Service agrees to provide gardening/lawn maintenance and house maintenance such is Gutter cleaning to the Customer at an address specified by the Customer (the “Premises”). The Service will be for such duties as agreed with the Customer at the time of booking. Superclean Maid Service will provide one or more Gardener (the “Gardener”) to attend the Premises to provide the Service at a time and date mutually agreed between Superclean Maid Service and the Customer (the “Service Time”).
Superclean Maid Service endeavours to provide the Service faithfully, diligently and in a timely and professional manner.

2. ADDITIONS AND AMENDMENTS

Any changes to the Service to be provided must be agreed by Superclean Maid Service prior to the Service Time.
If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact Superclean Maid Service by telephone, who may agree to provide the additional services in its absolute discretion. The Cleaner is not authorized to agree to any changes to the Service being provided. The Customer must not request such changes directly from the Cleaner.

3. CUSTOMER REPRESENTATIONS AND WARRANTIES

It will provide a safe working environment at the Premises for the Cleaner, Support Worker or Gardener to perform the Service.
The Cleaner, Support worker or Gardener will have unencumbered and unobstructed access to those areas of the Premises requiring the Service.
It will provide the Cleaner, Support Worker or Gardener with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner, Support worker or Gardener to provide the Service.
It will provide all usual and necessary cleaning equipment and materials required by the Cleaner to provide the Service, unless other arrangements have been made with Superclean Maid Service.

All cleaning equipment and materials provided by the Customer are safe, have not been tampered with and are in full working order.

It will advise Superclean Maid Service prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises.
It is authorized to use the Premises and obtain the provision of Service.
If the Customer requires the Cleaner to clean behind or under any heavy items (eg. a fridge, bookshelf, or other furniture), we will require an additional employee to ensure the task is completed safely. (Prior notice will be required for these tasks)
It will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

4. HEALTH AND SAFETY RISKS

In addition to the obligations and warranties set out in clause 3 above, the Customer acknowledges and agrees that:

The Cleaner, Support Worker or Gardener is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises;
The Cleaner may, either before or during the provision of the Service not use or cease using any materials or cleaning equipment provided by the Customer if the cleaner thinks, in their absolute discretion, that the use of such materials or cleaning equipment poses a risk to health and safety.
The Cleaner Support Worker or Gardener may, either before or during the provision of the Service not provide or cease the provision of the Service were carrying out the Service presents, in the absolute discretion of the Cleaner Support Worker or Gardener, a risk to health and safety.

5. EQUIPMENT REQUIREMENTS

Clients are responsible for providing the following cleaning equipment and supplies:

Mop and bucket
Toilet brush and toilet cleaner
Vacuum cleaner
Any specific floor cleaner required for your home

If your vacuum cleaner is not operational or unavailable, please notify us in advance. We may be able to arrange for one to be brought by our team upon request (additional fees may apply).

6. LAWN MAINTENANCE – PET WASTE POLICY

If you have dogs, please ensure all dog waste is removed from lawn areas prior to our gardening team’s arrival. Failure to comply may result in service refusal or additional charges.

7. PETS

Please inform our office in advance if pets are present in the home. This helps us assign team members who are comfortable with and not allergic to animals. For the safety and efficiency of our service, pets must be kept in a secure area away from our team during service times.

8. PROMOTIONS – GLAMOROUS GETAWAY DRAW

To be eligible for entry into our 2-Night Glamorous Getaway promotion, clients must be receiving regular services (e.g., cleaning, lawn maintenance, shopping, etc.). Only clients with ongoing recurring services are eligible. Recurring means weekly, Fortnightly or monthly for a period of 3 months.

9. KEYS AND PROPERTY ACCESS

In certain circumstances, clients may provide our team with keys for property access. We ensure all keys are securely stored and labelled only with the client’s first name and initial, without any address or identifying details. While we take every precaution, Superclean Maid Service cannot accept liability for any loss or damage relating to key handling or access arrangements.

10. NO ENGAGEMENT OF CLEANERS, SUPPORT WORKERS & GARDENERS

The Customer acknowledges Superclean Maid Service invests significant resources in recruiting, selecting and training its Cleaners, Support Workers & Gardeners. Unless Superclean Maid Service gives prior written permission, the Customer must not, directly or indirectly, engage, employ or contract with any Cleaner or Gardener to provide domestic services to the Customer or any associate of the customer for any period during which services are provided by Superclean.
The Customer acknowledges that Superclean Maid Service may suffer loss and damage, including, without limitation consequential loss, as a result of a breach of this clause by the Customer.

11. JOB QUOTATIONS

The actual price payable by the Customer is calculated on the total number of hours worked by the Cleaner.
Any price quoted by Superclean Maid Service is an estimate only based on Superclean Maid Service experience, without inspection, and based on information provided by the Customer. Subject to this clause, quotes are valid for a period of 30 days from the date of the quote. (Excluding gardening quotes) gardening quotes are only valid for 7 days.
If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by Superclean Maid Service, Superclean Maid Service will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed.
The Customer must inform Superclean Maid Service whether any cleaning services required are for an ‘end of tenancy’ at the time of quotation.

12. BOOKINGS

The Customer may make a booking either in person, by either telephone, email or on the Superclean Maid Service website.
At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime located at the Premises;
Superclean Maid Service provides all quotations at the time of booking.
The Customer agrees to provide Superclean Maid Service with their valid credit card details at the time of booking, and authorizes Superclean Maid Service to debit any card with an amount equal to any service and/or cancellation fees that may apply under this Agreement.
Superclean Maid Service reserves the right not to accept a booking for any reason.

13. PUBLIC HOLIDAYS

Superclean Maid Service does not operate on public holidays. If your scheduled service falls on a public holiday, it will be automatically cancelled. Clients wishing to reschedule must contact our office in advance to arrange an alternative time.

14. PAYMENT TERMS

The Customer agrees to pay the price quoted by Superclean Maid Service in full prior to or at the Service Time, unless otherwise agreed in advance with Superclean Maid Service.
If no payment has been made by the Service Time, Superclean Maid Service will use reasonable endeavours to contact the Customer for payment. In the event that Superclean Maid Service cannot contact the Customer or payment is not made by the Service Time, the Customer will be deemed to have cancelled the Service, and the Customer must pay any cancellation fees or charges due set out in clause 22.
Payments may be made via credit card, bank transfer, or in cash. Payments by bank transfer should be made to: Account Name: Superclean Maid Service Pty Ltd Account BSB: 033-253 Account No: 330439 Transaction Ref: Invoice Ref No or Surname/Address

15. GST

Unless specified otherwise, all prices and quotations are expressed to be GST exclusive amounts.
If GST is payable in respect of anything supplied to the Customer under this Agreement, then the amount which the Customer is obliged to pay for that supply (Original Amount) will (subject to the receipt of a valid tax invoice) be grossed up so that Superclean Maid Service receives an amount which, after subtracting the GST liability of Superclean Maid Service , results in Superclean Maid Service retaining the Original Amount.

16. LATE PAYMENT FEE

Where Superclean Maid Service has agreed to invoice the Customer for payment of fees after the Service has been completed, the Customer agrees to pay in full, all fees due, within 7 days of the invoice date.
The Customer agrees that if Superclean Maid Service has not received payment in full for the Service within one calendar month of the original invoice date then a late payment fee of (fifteen dollars) $15.00 applies for the first month, and after the first 4 weeks if payment is not received, the outstanding amount will continue to gain late payment fees every week of $15.00 whilst the balance amount remains outstanding thereafter.
Example – invoice outstanding $132.00 payment not received and overdue 1 month. Late payment fee is added, total owing $147.00
The client has not attempted to contact Superclean Maid Service and or made full payment then each following week (7 days) the balance will grow by $15.00 late payment fee
1 Month – $147.00Following weeks (7 days)Week 1 $162.00 additional late payment feeWeek 2 $177.00 additional late payment feeWeek 3 $192.00 additional late payment feeWeek 4 $207.00 additional late payment fee

In addition to the amounts set out above, the Customer agrees to indemnify Superclean Maid Service for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by Superclean Maid Service in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date.

17. NON-APPEARANCE

If a Cleaner, Support Worker fails to attend the premises within 30 minutes of the service time and does not provide the requested Service, Superclean Maid Service will provide the Customer with either:

A full refund of payments made by the Customer; or
Offer to reschedule the Service at another time mutually agreed between the Customer and Superclean Maid Service.

18. COMPLAINTS

If the Customer is dissatisfied for any reason with the Service provided, it must inform Superclean Maid Service within 24 hours of completion of the Service. Superclean Maid Service strives to achieve 100% customer satisfaction and will endeavour to resolve the problem quickly and efficiently. Subject to clause , Superclean Maid Service may, at its discretion, offer the Customer either of the following:
- - A partial or full refund;
  - Re-supply of the Service without charge;
  - Such other remedy as deemed appropriate by Superclean Maid Service.

19. EXCLUSIONS AND LIMITATIONS

The only conditions and warranties which are binding on Superclean Maid Service in respect of the state, quality or condition of goods and services supplied by Superclean Maid Service to Customers are those imposed and required to be binding by statute (including the Competition and Consumer Act 2010).
To the extent permitted by statute, the liability, if any, of Superclean Maid Service is, at Superclean Maid Services option, limited to and completely discharged by the resupply of the Service. Superclean Maid Service is not responsible for:
– any damages caused by defective cleaning materials or cleaning equipment provided by the Customer;– not completing or providing the Service as a result of the Cleaner not proceeding for health and safety reasons under clause 4;– any loss or damage incurred by the Customer or any third party as a result of the effects of a force mature, being any event beyond the reasonable control of Superclean Maid Service;– not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service;– existing dirt, wear, damage or stains that cannot be completely cleaned or removed;– any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed;– any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or– the cost of any key replacement or locksmith fees, unless keys were lost by Superclean Maid Service or the Cleaner.

Except as provided in this clause, all conditions and warranties implied by law in respect of the state, quality or condition of the Service which may apart from this clause be binding on Superclean Maid Service are excluded.
The Customer acknowledges that the results of any services provided may vary depending on a number of factors (including materials used, equipment provided, time elapsed since Premises was last cleaned, and nature of cleaning required), and that Superclean Maid Service gives no guarantee as to the actual results of the Service.
Except to the extent provided in this clause, Superclean Maid Service has no liability (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by Superclean Maid Service (including any loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency or any kind of or in the products used or services provided by Superclean Maid Service).

20. INDEMNITY THE CUSTOMER INDEMNIFIES SUPERCLEAN AGAINST:

All losses or liabilities arising directly or indirectly as a result of the provision of the Service including all losses or liabilities caused as a result of a breach of the warranties of the Customer set out in clause 3; and
All legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by Superclean Maid Service in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt from the Customer).

21. ACCIDENTS, BREAKAGE, DAMAGE & THEFT

The Customer must inform Superclean Maid Service of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the Cleaner within 24 hours of completion of the Service.
To the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to Superclean Maid Service within 24 hours of completion of the Service.

22. CANCELLATION FEES

The Customer must provide Superclean Maid Service with at least 48 hours’ notice prior to the Service Time, if they wish to suspend, postpone or cancel the Service for any reason.
In the event that such notice has been given, Superclean Maid Service will endeavour to reschedule the Service if required.
In the event that the Customer does not provide 48 hours’ notice prior to the commencement of the Service, the Customer agrees to pay a cancellation fee equivalent to 2 hours cleaning (inclusive of GST) for administrative costs and loss.
Fee for non-access to premises In the event that the Customer does not provide unencumbered access the Premises for Superclean Maid Service or its Cleaners to provide the Service, the Customer agrees to pay a cancellation fee equivalent to 2 hours cleaning (inclusive of GST) for administrative and travel costs.

23. TERMINATION

This Agreement may be terminated by the Customer by providing at least 48 hours’ notice prior to the Service Time.
Superclean Maid Service may terminate this Agreement by providing the Customer with at least 24 hours’ notice prior to the Service Time.
Superclean Maid Service may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement, and in the opinion of Superclean Maid Service, that breach is incapable of remedy.

24. PRIVACY POLICY

The Customer acknowledges that any information provided by the Customer may be used by Superclean Maid Service for the purpose of providing the Service. Superclean Maid Service agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law).

The Customer agrees to Superclean Maid Service communicating with them electronically and/or via other means in order to provide the Service or for reasons related to the provision of the Service. Superclean Maid Service will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorised access or disclosure, alteration or destruction.

25. CHANGES TO THIS AGREEMENT

Superclean Maid Service reserves the right to update or modify these terms and conditions at any time without prior notice, and may do so by publishing an updated agreement on its website. Each updated agreement will take effect 24 hours after it has been published on the website.

The Customer agrees that any use of the Service following any such change, whether as a single job or as part of a regular cleaning schedule, constitutes their agreement to follow and be bound by the terms and conditions as changed.

26. LAW & JURISDICTION

The Customer and Superclean Maid Service acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of Victoria and both agree to submit to the exclusive jurisdiction of the courts of Victoria in the event of any dispute.

27. SEVERABILITY

The Customer agrees that if any term or provision is held invalid, void or unenforceable, then that provision will be considered sever able and the remaining terms and provisions shall continue to be binding.

28. COPYRIGHT

The content of this Agreement is protected by international copyright laws and may be used for personal reference only. Subject to applicable law, permission to copy, alter, reproduce, publish, transmit and/or otherwise distribute this content is forbidden without first obtaining the prior written permission of Superclean Maid Service Pty Ltd.

Welcome to Superclean Maid Service. By engaging our services, you agree to the following terms and conditions. These ensure a clear understanding of our service standards, expectations, and responsibilities between our team and valued clients.

Privacy Policy of Superclean Maid Service

This privacy policy is the official Privacy Policy of Superclean Maid Service Pty Ltd (ACN 678 521 278) (“Superclean Maid Service”, “we”, “us” or “our”) and sets out:

our practices regarding the collection, use, processing, storage and disclosure of certain information, including your personal information, by Superclean Maid Service; and
our commitment to protecting the privacy of your personal information that we collect through our website (the Site) or directly from you, being the person, organisation or entity that uses our Site (referred to as you or your).

Your privacy is important to us and we are committed to responsibly handling your personal data taking all reasonable steps to protect your information from misuse and to keep it secure in compliance with the Privacy Act 1988 (“Privacy Act”) and the EU General Data Protection Regulation (EU) 2016/679 (“GDPR”).

About Superclean Maid Service

Superclean Maid Service is a company that offers private home care services to persons with disability through NDIS, Aged Care clients, the general public & Veterans.

Consent

Your consent to this Privacy Policy is the legal basis upon which we can collect, use, store, process and disclose your personal information.

You acknowledge and agree that:

by clicking on the “I Agree” field (or any similar field or link designated to indicate your acceptance of this Privacy Policy) and using our Services, you are consenting to providing us with your personal information and agree to your personal information being collected, stored, used, processed and disclosed in accordance with this Privacy Policy;

you have had a sufficient opportunity to access and review this Privacy Policy and you have read this Privacy Policy (in its entirety) and agreed to its terms;

and you are 18 years of age or older.

If you do not wish to provide personal information to us, then you are not obliged to do so. However, please be aware that this will affect your use of any and all websites, platforms, applications, products or services (“Services”) offered by us.

We reserve the right to review, amend, update or change this Privacy Policy from time to time to reflect our practices and obligations under the law (including in respect of the General Data Projection Regulations and applicable Health Records Act).

Any changes will take effect when they are made or posted on our website, platform or application.

www.supercleanmaidservice.com.au
you’re trusted partner in home care, Making life easier for you

Scope

This Privacy Policy applies to:

all personal information that is collected, stored, used, processed and disclosed by us when you use our Services;
the use of personal information that is collected, stored, used, processed and disclosed; and
how we process your personal information, who we might share it with and what controls and rights you have in respect of it.

If you do not agree to any of the provisions of this Privacy Policy, you must not use our Services or provide us with any personal information.

Personal Information we collect

Personal information has the meaning given to it under your local data protection laws and generally means information which relates to an individual who can be identified from that information.

Where practicable, we will give you the option of interacting with us anonymously or using a pseudonym. Generally, though, to provide you with the Services you have requested, it is necessary for us to collect personal information from you.

The personal information that we collect from you may include:

– full name (including any previous name(s));

– address(es) (including any previous address(es));

– date of birth;

– email address;

– telephone number(s);

credit/debit card details (including card type, card number, security number and expiry date);

bank account details (including your account name, account number & BSB);

specific information required for a Third Party to supply you with information, products or services you wish to receive; and

other personal information that you agree to provide to us.

We will not use any government related identifiers to identify you in our records although information we hold about you may include government related identifiers (such as Medicare number) entered by you in using our services.

In some cases, the personal information that we collect from you may include personal information that is considered to be sensitive information under your local data protection laws. We will only collect sensitive information in compliance with the local data protection laws and/or with your consent and/or where it is reasonably necessary for or directly related to the Services that you have requested from us. To the extent permitted by the local data protection laws you consent to us collecting that sensitive information for the purpose for

www.supercleanmaidservice.com.au
you’re trusted partner in home care, Making life easier for you

which it was collected and being stored, used, processed and disclosed as set out in this Privacy Policy.

How we collect your Personal Information

We will only collect personal information through lawful and fair means and not in any unreasonably intrusive way. The ways we collect personal information include:

where you expressly provide this information to us;

from your interactions with us and/or our personnel (including feedback),

including by telephone, text message, e-mail, social media, and in person;

from your use of our Services; and from the electronic devices you may use to access our Services (including information collected from your browser’s cookies).

Whenever possible, we will collect your personal information directly from you. However, in some situations, we may also collect your personal information from a third party (eg a family member or other agent, representative or advisor)

By providing your personal information to a third party, you will be deemed to have authorised that third party to provide your personal information to us. We will rely on the authority of that third party and you will be deemed to have consented to your personal information being collected by us and being stored, used, processed and disclosed as set out in this Privacy Policy.

If you use our Services on behalf of another person, you agree that you have obtained that person’s authority to provide the personal information and their consent for us to collect, store, use, process and disclose their personal information in accordance with this Privacy Policy. You should let us know immediately if you become aware that your personal information has been provided to us by a third party without your consent or if you did not obtain consent before providing another person’s personal information to us.

Where we receive unsolicited personal information, we will determine, within a reasonable period of time, whether or not we would be permitted to collect that personal information. Where we are not permitted to do so, we will destroy that personal information or ensure it is de-identified as soon as practicable. Otherwise, we may collect, store, use, process and disclose that personal information in accordance with the terms of this Privacy Policy.

How we use your Personal Information

We use your personal information for the purpose for which it was provided to us, related purposes, purposes for which you consent, and as otherwise required or permitted by the local data protection laws. Such purposes include but are not limited to:

facilitating the Services that you have requested;

provision of information about any Services provided by us that may be

relevant to you;

responding to your enquiries;

to identify you when you contact us;

processing payments you have authorized; and any other purposes identified at the time of collecting your personal information.

In addition, you permit us to use your personal information:

where you have consented to the use or disclosure;

where we reasonably believe that use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone’s health or safety or the public’s health or safety;

where we reasonably suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities;

where such use or disclosure is required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process);

where we reasonably believe that use or disclosure is necessary for the prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, or conduct of, proceedings before any court or tribunal (or the implementation of orders of a court or tribunal or on behalf of an enforcement body);

to develop and improve our (and our franchisees) business, products and services;

in servicing our relationship with you by creating and maintaining a customer profile;

for our internal accounting and administration.

Third party disclosure

By using our Services and/or by providing us with your personal information (or allowing another person to do so), you acknowledge and consent to us disclosing some or all of your personal information to third parties in accordance with this Privacy Policy and in accordance with local data protection laws. This includes disclosure of your personal information and details:

to our contractors, suppliers and service providers including without

limitation:

suppliers of IT based solutions that assist us in providing products and services to you; and
external business advisers;

to a person that uses the Services on your behalf and/or a person you have authorised;

in accordance with requirements or authorisations under applicable laws or to comply with our legal obligations; and

to any other persons contemplated by this Privacy Policy, including third parties associated with Superclean Maid Service and associated entities.

Without your consent, we will not disclose your personal information to any third party (except for those described above), unless such disclosure is required by local data protection laws or the GDPR and/or where we reasonably believe that

www.supercleanmaidservice.com.au

you’re trusted partner in home care, Making life easier for you

it is necessary to lessen or prevent a threat to life, health or safety or for action to be undertaken by an enforcement body, or where allowed to do so in accordance with the local data protection laws.

At all times, the third parties that we disclose your personal information to:

are required to provide GDPR compliant services;

must take reasonable steps, to our satisfaction, to ensure that personal information disclosed by us is protected against misuse, interference, loss and unauthorized access, modification and disclosure;

must ensure that each of its franchisees and employees who access, use or disclose personal information are aware of and comply with the obligations under this Privacy Policy when they are accessing, using or disclosing the personal information; and

must, if they become aware of any misuse, interference, loss, or unauthorized access, modification or disclosure of personal information disclosed by us, immediately notify us.

To the maximum extent provided by the relevant laws, we are not responsible or liable for the protection and privacy of any personal information which is provided to third parties. This means that, where your personal information has been disclosed, you accept and agree that the disclosed personal information will be held by third parties and may be used by them in accordance with the Privacy Act and any privacy policy they may have and, in such circumstances, the third party recipient will be solely responsible for their use of this personal information.

Overseas disclosure

We may disclose your personal information to our related bodies corporate and external service providers located overseas for some of the purposes listed in this Privacy Policy, including by disclosing information to our data hosting and Cloud-based IT service providers and other external service providers.

Where we do so, we take the steps referred to under clause 8 to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

Information Processing

Processing your personal information is lawfully undertaken by us:

in accordance with your consent;

by necessity for the performance of a contract to which you are a party or in taking steps for your entry into that contract;

to comply with our legal obligations;

for our legitimate interests and the legitimate interests of third parties,

except where such interests are overridden by your interests or your fundamental rights and freedoms requiring the protection of your personal information subject to this Privacy Policy.

www.supercleanmaidservice.com.au

you’re trusted partner in home care, Making life easier for you

Storage and Security

We take all reasonable and lawful steps to keep personal information secure, accurate and up to date and only retain your personal information for as long as reasonably required to satisfy the purpose for which they were collected and used (unless a longer period is necessary for our legal obligations or to defend a legal claim). This means that:

personal information is stored on secure servers if in digital format, or in locked areas if in hardcopy format and these repositories are protected in controlled facilities (in some cases, these facilities may be located offshore and/or in cloud-based servers that have represented to us that they are GDPR compliant);

our franchisee and employees and data processors are obliged to respect the confidentiality of any personal and/or sensitive information or data and receive training in personal information handling;

we only permit authorised personnel to access your information;

We encrypt, pseudonymise” personal information wherever possible; and

we ensure all personal details are de-identified and transferred anonymously before any information, which is stored securely, is provided to external organisations for data analysis or disclosed to any third parties (except where that disclosure is directly contemplated by this Privacy Policy.

We will take reasonable steps to protect your personal information as you transmit your information from your electronic device to us and to protect such information from loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction. However, electronic transmission of information is never completely secure or error-free. As a result, while we strive to protect users’ personal information, we cannot ensure or warrant the security of any information electronically transmitted by a user, and users provide their personal information at their own risk. To the maximum extent provided by the relevant laws, we are not responsible or liable for the electronic transmission of personal information to us or to third parties.

Cookies and Geolocation Statement

A cookie is a small data file that is placed on your computer or mobile device when you visit a website. Website owners widely use cookies in order to make their websites work, or to work more efficiently, as well as to provide reporting information. We use cookies to:

personalise your visit to any websites operated by us (as a cookie allows a web server to ‘remember’ visitors on subsequent visits without having to prompt them for information previously supplied. A cookie can also remember courses previously viewed by a site visitor);

provide information about us to you while you browse; and

obtain non-identifying information about your demographic group and general interests.

Additionally, when you use our Services, we may collect information about the location from which that use occurred (this will be in accordance with the settings of your particular device). This location data may be used by us for the purposes of personalising messaging and or offers.

You may elect to disable cookies and/or geolocation sharing at any time. In such circumstances, you may still be able to utilise some of our Services (however, some functionality may be limited).

Your rights of access and correction

You have the right to access personal information which we have collected from you within the requirements of the Act. We will respond to any access request within a reasonable period. If you wish to access your personal information, or believe that any of the personal information we hold about you is inaccurate, incomplete, irrelevant, out-of-date or misleading, please contact us at the email address shown at the bottom of this Privacy Policy. If reasonable and practicable to do so, we will provide access in the form requested by you. We will take reasonable steps to correct any inaccurate, incomplete, out-of-date, irrelevant or misleading personal information if you request us to do so, where required by law. If we decline to make the requested amendment for reasons permitted by the Act, if you as us to do so, we will include a note with that personal information in your file that you have requested it to be amended. We may withhold or refuse you access to your personal information if we are legally authorised to do so or where it disclosure to you is restricted by law, is the subject of legal action, or may compromise the privacy or another person. We will give you written reasons explaining why we have refused access, or refused access in the form you have requested, unless it would be unreasonable to do so, having regards to the reasons for our refusal.

Your Data Protection Rights

Access: You have the right to request we provide you with a copy of personal information that we have collected from you. We may charge you a small fee for this service.

Rectification: You have the right to request we correct, amend or update any personal information you believe is inaccurate or incomplete.

Account Closure: If you have created an account with us, we will delete that account upon your request or within a reasonable time thereafter.

Erasure: You have the right to request that we erase or destroy your

personal information in certain circumstances, including where you withdraw your consent, where your data is no longer required for collection purposes or where your personal information has been unlawfully processed;

Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions, including where processing is inconsistent with the reason for which the personal information was collected.

Object to Processing: You have the right to object to us processing your personal information under certain circumstances, including the right to object to profiling, automation and direct marketing.

Data Portability: You have the right to request we transfer the personal information we have collected to another organization or directly to you, under certain circumstances.

www.supercleanmaidservice.com.au

you’re trusted partner in home care, Making life easier for you

Legitimate Interests: To the extent that we are relying on our legitimate interests to use your personal data, you also have the right to object to such use (unless we can either demonstrate compelling legitimate grounds for the use that override your interests, rights and freedoms, or where we need to process the data for the establishment, exercise or defence of legal claims).

Responses: Without undue delay and not later than within a month, we will respond to your request to invoke your rights consistent with applicable law.

Revocation: You may revoke your consent for receiving marketing communications at any time, free of charge by following the instructions in any marketing communication. You can also control these preferences in your profile settings. We will then stop applying the research results to you at an individual level and will stop sending you marketing communications.

Unsubscribe: You may unsubscribe from our database, or opt out of communications at any time. To do so, please contact us using the details below.

Questions: In case you may have a question or complaint about how we process your personal information, you can contact us by email. Alternatively, you may consider lodging a complaint with a supervisory data protection authority.

Updates

Our Privacy Policy will be reviewed from time to time to take into account the law (including in respect of the General Data Projection Regulations) and technologies, and changes to our operations and/or practices. Accordingly, we reserve the right to change, modify, add or remove portions of this Privacy Policy and will publish the revised version here on our Site. If we have collected your email information, we will notify you of such changes by way of email. By continuing to use, access or browse our Site following any changes to this Privacy Policy, you accept this Privacy Policy as it applies from time to time.

Complaints

Formal complaints about a breach of this Privacy Policy must be made in writing. We reserve the right to request any supporting evidence and/or information to substantiate the complaint/breach.

If you are not satisfied with our determination, you can contact us to discuss your concerns or make a formal complaint.

Other Websites

The Services we operate may contain links to other websites (“Third Party Links”). We do not endorse such Third Party Links and are not responsible for any content contained therein. If you decide to access any Third Party Links, you do so entirely at your own risk.

www.supercleanmaidservice.com.au

you’re trusted partner in home care, Making life easier for you

How to contact us

If you have any questions or concerns about this Privacy Policy or its implementation, or wish to contact us in relation to your data protection rights, you may contact our Data Protection Officer who is responsible for ensuring our compliance with this Privacy Policy:

Superclean Maid Service Data Protection Officer:

Name: Gavin Carrodus
Mailing address: 26 Macarthur St Sale VIC 3850 Telephone: 1300 011 136
Email: admin@supercleanmaidservice.com.au

Privacy Policy of Superclean Maid Service

Go in the Draw to Win a Getaway Package When You Book With Superclean Maid Service