Yes, we provide services to a wide range of clients, including Aged Care Recipients, NDIS Clients, those supported through Uniting & Veterans, as well as the general public and commercial clients. We welcome inquiries from anyone in need of our services.
We recommend meeting your Cleaner before the first visit to discuss your needs and review your equipment and products. After that, being present during the cleaning is entirely your choice. Many of our clients entrust us with a key and alarm code, which we manage with complete confidentiality and security.
Please let us know in advance if you have pets, especially dogs. We recommend arranging for your pet to be in a separate area during cleaning to ensure our Cleaners can work efficiently.
Yes, our cleaners are fully insured. We provide Workcover Insurance and $20 million in Public Liability insurance for all services offered.
Yes, you can! If your preferred cleaner is available, we will accommodate that request. We understand how important it is for you to feel comfortable with the person regularly cleaning your home.
Absolutely! Just notify us at least 48 hours in advance to avoid any cancellation fees.
Absolutely! Whether it’s commercial, private, or aged care, we tailor our services to meet your specific needs. From making beds and doing laundry to cleaning hard-to-reach areas, we cater to your requirements. Just let us know what you need when booking.
Yes, we avoid harsh chemicals such as bleach, ammonia, sulfuric acid, and formaldehyde. However, if you have specific allergies or sensitivities, please inform us, and we can use your preferred cleaning products. Your safety and comfort are our priority.
While we don’t offer 24/7 scheduling support, our team is available for inquiries and bookings 24 hours a day. During business hours (8:30 am–4:30 pm, Monday to Friday), calls to our 1300 011 136 number are directed to our Sales office. Outside of these hours, your call will be answered by a team member who will take your details, and our office will follow up with you the next business day.
Yes, all our employees receive training in First Aid and CPR, and they are well-versed in the Aged Care Charter and NDIS guidelines. We recognize that each client has unique needs, and we work closely with clients and their families to ensure we provide the most appropriate support and services tailored to those needs.
Generally, we have a minimum requirement of 2 hours per service. However, if the property is a 1-bedroom or the service doesn’t necessitate the full 2 hours, we can discuss alternative arrangements when setting up the service.
